Refund policy

Refund policy

(French version being authentic)
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Our policy lasts 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.

The return of certain types of goods is not permitted. Thus, perishable goods, such as food, cannot be returned.

In general, consumer products are neither taken back nor exchanged if their packaging has been opened or if they have been, even partially, consumed (cheeses, etc.) or if they have been used.

As the preservation of our products requires strict conditions, we cannot accept any complaints after the 24-hour period after receipt of the package.

If you should receive a product that does not correspond to the one ordered (error on our part), contact us quickly so that we agree on a way to compensate for our error.

For any complaint, contact us within 24 hours of receipt of the package. All claims made outside of this timeframe will be denied.

Other non-returnable items:

• Gift cards

In some cases, only partial refunds are granted: (if applicable)

• Any item that is not in its original condition, that is damaged or missing parts for a reason not due to our error.
• Any item returned more than 14 days after delivery

Refunds (if applicable)
Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or declined.
If approved, your refund will then be processed and your original credit card or payment method will be credited automatically within a few days.

Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take some time for your refund to appear officially.
Then contact your bank. Posting a refund is often preceded by a processing time.
If you have taken all these steps and still have not received your refund, contact us at the following address: info@misterraclette.ch.
Sale or promotion items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotion items are not.

Exchanges (if applicable)
We only replace items that were originally defective or damaged. If you need to replace yours with the same item, send us an e-mail to info@misterraclette.ch and we will explain the procedure to you.

Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the equivalent value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post or electronically.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to themselves with the intention of delivering it to you later, her that we will send the refund and she will therefore know that you have returned her gift.
Shipping
To return your product, send us an e-mail at info@misterraclette.ch and we will explain the procedure to you.

The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the cost of return shipping will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than CHF 75, we recommend using a trackable shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.